FAQ / Support
Wallet questions, answered clearly
Learn how recovery phrases, local credentials, network selection and transaction review fit together. Find practical guidance before making wallet decisions.
This website explains self-custody principles. Verify the actual custody and key-storage behavior of any specific application before using it.
Reading on-chain balances and broadcasting transactions typically require connectivity. Offline backups and some key-management operations do not.
Keep a durable offline copy in a place only you can access. Avoid screenshots, chat messages and cloud storage.
Private keys sign transactions. A recovery phrase commonly restores a group of keys. Protect both as sensitive credentials.
Verify your offline backup, restore using a trusted application and compare wallet addresses and networks afterward.
Confirm the network and token contract instead of relying on the token name alone.
Review the recipient address, network, amount, fees and any authorization. Consider a small test transfer.
Independently verify the website and app source. Never enter a recovery phrase to complete an installation check.
Watch for unfamiliar domains, urgent pressure, unexpected signing prompts and requests for secret wallet credentials.